FREQUENTLY ASKED QUESTIONS (FAQ)
In this section, we answer the most common questions about our products, shipping, payments and more. If you don’t find the answer you are looking for, don’t hesitate to contact us.
How do I place an order?
To place an order, follow these steps:
- Select the products you want to buy and add them to the cart.
- Click “Checkout” and enter your shipping and billing details.
- Choose your payment method and confirm your order.
- You will receive an email with the order confirmation.
What payment methods can I use?
We accept credit and debit cards (Visa, MasterCard), as well as payments through secure platforms such as PayPal, Apple Pay or Google Pay. For instalment payments, you can use Klarna.
How long does shipping take?
Shipping within Spain usually takes between 2 and 5 working days. For international shipping, times may vary depending on the destination country. During specific periods such as Black Friday, Christmas or August, shipping may be delayed. If urgent, indicate your needs in the order notes and we will try to handle it.
Can I return a product?
Yes, you have 14 calendar days from receipt to return a product if it has not been opened or damaged. Return costs are borne by the customer, except for errors on our side.
Do you offer winery visits and tastings?
Absolutely! Although our winery is not the Palace of Versailles, fun is guaranteed and we will be delighted to host you. Visits are free for the moment. From groups to couples, just contact us a little in advance via WhatsApp at +34 616 26 30 29 and we will set a date. We will spend a dynamic and memorable morning. You can check it on our Google Maps reviews 🙂
How do I book a visit?
To set a final date for your visit, just message us on WhatsApp at +34 616 26 30 29 and we will reply quickly.
How do I contact customer service?
Puedes escribirnos a vinos@marsilea.es o WhatsaApp 616 26 30 29 y estaremos encantados de ayudarte con cualquier duda o incidencia.
Do you ship internationally?
Yes. But on the website only mainland Spain shipping is available. Therefore, just contact us before placing your order, indicating the bottle units you want to buy and we will tell you the shipping price according to quantity and volume.