Returns Policy

Only cancellations and/or returns will be accepted under the following terms.

Cancellation:

The customer may cancel the order and request a full refund if it has not yet been shipped. To do so, contact us as soon as possible within 24 hours: send us an email to vinos@marsilea.es , providing your details, order number and any relevant information.

Return:

Our product selection, preparation and packaging processes are very careful and we guarantee they are shipped without defects. Carefully check that the seals on your package have not been modified or damaged.

If the order arrives up to 48 hours later than agreed, the customer must accept delivery and, if upon opening the box there is any item in poor condition, may open a claim via the contact form or send us an email vinos@marsilea.es with the order details and/or damaged products, along with several photos.

Returns will not be accepted for products that have been opened and/or handled, or that do not retain their original packaging.

You must indicate the reason for return on the delivery note.

Only returns of orders with evidence of damage during transport will be accepted, and any complaint must be made at the moment of delivery to the courier.

If the product arrives in poor condition, ENOLÓGICA OLEANA C.B. will cover the return shipping costs, provided the products are in their original packaging and have not been modified and/or consumed totally or partially. Otherwise, return shipments cash on delivery will not be accepted.

To manage the claim, you must contact us within 24 hours and send us an email to vinos@marsilea.es, indicating your name, order number and explaining what happened in detail.

Right of Withdrawal

The right of withdrawal cannot be exercised (except for error or defect in the product or service contracted), in the following cases provided for in article 45 of the Commerce Act:

•   Contracts for the supply of goods made to the consumer’s specifications or clearly personalised, or which by their nature cannot be returned or may deteriorate or expire rapidly.
•   Contracts for the supply of audio or video recordings, discs and software unsealed by the consumer, as well as digital files supplied electronically that can be downloaded or reproduced immediately for permanent use.
•   And in general all products ordered remotely that are custom-made: clothing, photo printing, etc., or that can be copied (books, music, video games, etc.).

The customer has the right to withdraw from the contract within 14 calendar days without giving a reason and without incurring any cost other than those provided for in articles 107.2 and 108, in accordance with BOE-A-2014-3329. To exercise this right, a form is provided where the data necessary to manage it can be completed.

How to return products in accepted cases:

To return a product in the cases provided and accepted by this withdrawal policy, follow these instructions:

Returns cash on delivery will not be accepted.

You must complete the withdrawal information below and send it with the package.

Information to provide:

Email associated with the order:

Phone:

Order number:

Purchased on:

Full name of the user:

User address:

Order date:

Reason for the complaint:

You must have notified ENOLÓGICA OLEANA C.B. of your wish to withdraw and obtained authorisation before shipping.

You must place the product(s) in a properly packed parcel. The return address is: ENOLÓGICA OLEANA CB, C/ Ecoparque 42 – 46320 Sinarcas – VALENCIA – SPAIN. You must take the parcel to a Post Office or a courier company and request the shipping receipt.

You must keep the receipt until you receive the requested refund.

It is the customer’s responsibility to keep all delivery receipts and send the parcel by registered mail or any other means that proves the shipping date.

In the event of repeated returns or claims for damage or defects by the same customer, ENOLÓGICA OLEANA C.B.  reserves the right not to make further shipments to that customer.

Return costs are borne by the customer. Refunds will be processed within 14 (fourteen) calendar days from the date we receive the returned product(s) at the specified address.

ENOLÓGICA OLEANA C.B. will refund using the same payment method the customer used. The refund is subject to ENOLÓGICA OLEANA C.B.’s right to retain amounts for returned products that show damage. We will refund the amount paid for the returned product(s) minus shipping costs (if applicable).

Data to provide for the refund:

The customer/buyer may request the refund either by email to: vinos@marsilea.es or by post to the address indicated on the withdrawal form.

Information to provide:

Email associated with the order:

Phone:

Order number:

Purchased on:

Full name of the user:

User address:

Order date:

Reason for the complaint:

After-sales Service

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient attention to our customers.

To contact us or raise any question or complaint, you can use any of the following means:

Postal address: ENOLÓGICA OLEANA C.B. c/Ecoparque 42 – 46320 Sinarcas – VALENCIA

Phone: +34 616 26 30 29

Email: vinos@marsilea.es

Confidentiality

All information and documentation used during the contracting, development and execution of the services governing the relationship between ENOLÓGICA OLEANA C.B. and the Customer is confidential.

All information received from the customer (images, emails, texts, access data such as usernames and passwords) will be treated confidentially. Transfer to third parties is strictly prohibited.

Information will not be considered confidential if it is disclosed by agreement between the Parties, if it becomes public for the same reason, if it must be revealed by law or by a court decision, or if it is obtained by a third party not bound by confidentiality. Both parties undertake to comply with the duty of confidentiality indefinitely.

More information about privacy: see our Privacy Policy y Data Protection Policy

For complete information about your rights and the data protection policy we apply to this website and to all our services, we recommend visiting the Privacy Policy and Cookie Policy.

General Terms and Conditions

These conditions govern the purchase of products on the Enológica Oleana CB website (hereinafter, “the Seller”). By placing an order, the user fully accepts these conditions.

1. Seller Identification

• Trading name: Enológica Oleana CB
• Address: C/ Virgen del Pilar 30, 46320 Sinarcas (Valencia), Spain
• CIF: E97187892
• Email: vinos@marsilea.es

2. Products

The products offered are wines and other related items, detailed with their description, price and taxes (always included). Images may not exactly match the final product if the label, capsule colour, etc. is modified. If this happens, we will try to replace the product photo as soon as possible with an updated one.

3. Purchase Process

To place an order, the user must follow the steps indicated on the website. Once the purchase is completed, you will receive an email with the confirmation and order details.

4. Prices and Payment Methods

• Prices include the corresponding VAT.
• Shipping costs will be calculated during the purchase process and shown before payment.
• Accepted payment methods include credit/debit card and platforms such as PayPal or Stripe, as well as Klarna and other methods like Apple Pay.

5. Shipping

• Shipping is made within national territory (Spain).
• The usual delivery time is 2 to 3 working days, except for incidents.
• Order tracking will be provided by email.

6. Returns and Right of Withdrawal

The user has a period of 14 calendar days to withdraw from the purchase. The product must be returned in its original condition and unopened. Return costs are at the customer’s expense, except for the Seller’s error.

7. Warranties

Products are guaranteed against manufacturing defects in accordance with current legislation. In case of defective products, Enológica Oleana CB will replace or refund them.

8. Data Protection

The processing of the customer’s personal data is carried out in accordance with the website’s Privacy Policy.

9. Applicable Law and Jurisdiction

These conditions are governed by Spanish law. Any dispute will be submitted to the courts of Requena (Valencia), unless consumer protection regulations indicate another applicable jurisdiction.

10. Contact

For any query or complaint, you can contact us at vinos@marsilea.es.

Returns Policy

Only cancellations and/or returns will be accepted under the following terms.

Cancellation:

The customer may cancel the order and request a full refund if it has not yet been shipped. To do so, contact us as soon as possible within 24 hours: send us an email to vinos@marsilea.es , providing your details, order number and any relevant information.

Return:

Our product selection, preparation and packaging processes are very careful and we guarantee they are shipped without defects. Carefully check that the seals on your package have not been modified or damaged.

If the order arrives up to 48 hours later than agreed, the customer must accept delivery and, if upon opening the box there is any item in poor condition, may open a claim via the contact form or send us an email vinos@marsilea.es with the order details and/or damaged products, along with several photos.

Returns will not be accepted for products that have been opened and/or handled, or that do not retain their original packaging.

You must indicate the reason for return on the delivery note.

Only returns of orders with evidence of damage during transport will be accepted, and any complaint must be made at the moment of delivery to the courier.

If the product arrives in poor condition, ENOLÓGICA OLEANA C.B. will cover the return shipping costs, provided the products are in their original packaging and have not been modified and/or consumed totally or partially. Otherwise, return shipments cash on delivery will not be accepted.

To manage the claim, you must contact us within 24 hours and send us an email to vinos@marsilea.es, indicating your name, order number and explaining what happened in detail.

Right of Withdrawal

The right of withdrawal cannot be exercised (except for error or defect in the product or service contracted), in the following cases provided for in article 45 of the Commerce Act:

•   Contracts for the supply of goods made to the consumer’s specifications or clearly personalised, or which by their nature cannot be returned or may deteriorate or expire rapidly.
•   Contracts for the supply of audio or video recordings, discs and software unsealed by the consumer, as well as digital files supplied electronically that can be downloaded or reproduced immediately for permanent use.
•   And in general all products ordered remotely that are custom-made: clothing, photo printing, etc., or that can be copied (books, music, video games, etc.).

The customer has the right to withdraw from the contract within 14 calendar days without giving a reason and without incurring any cost other than those provided for in articles 107.2 and 108, in accordance with BOE-A-2014-3329. To exercise this right, a form is provided where the data necessary to manage it can be completed.

How to return products in accepted cases:

To return a product in the cases provided and accepted by this withdrawal policy, follow these instructions:

Returns cash on delivery will not be accepted.

You must complete the withdrawal information below and send it with the package.

Information to provide:

Email associated with the order:

Phone:

Order number:

Purchased on:

Full name of the user:

User address:

Order date:

Reason for the complaint:

You must have notified ENOLÓGICA OLEANA C.B. of your wish to withdraw and obtained authorisation before shipping.

You must place the product(s) in a properly packed parcel. The return address is: ENOLÓGICA OLEANA CB, C/ Ecoparque 42 – 46320 Sinarcas – VALENCIA – SPAIN. You must take the parcel to a Post Office or a courier company and request the shipping receipt.

You must keep the receipt until you receive the requested refund.

It is the customer’s responsibility to keep all delivery receipts and send the parcel by registered mail or any other means that proves the shipping date.

In the event of repeated returns or claims for damage or defects by the same customer, ENOLÓGICA OLEANA C.B.  reserves the right not to make further shipments to that customer.

Return costs are borne by the customer. Refunds will be processed within 14 (fourteen) calendar days from the date we receive the returned product(s) at the specified address.

ENOLÓGICA OLEANA C.B. will refund using the same payment method the customer used. The refund is subject to ENOLÓGICA OLEANA C.B.’s right to retain amounts for returned products that show damage. We will refund the amount paid for the returned product(s) minus shipping costs (if applicable).

Data to provide for the refund:

The customer/buyer may request the refund either by email to: vinos@marsilea.es or by post to the address indicated on the withdrawal form.

Information to provide:

Email associated with the order:

Phone:

Order number:

Purchased on:

Full name of the user:

User address:

Order date:

Reason for the complaint:

After-sales Service

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient attention to our customers.

To contact us or raise any question or complaint, you can use any of the following means:

Postal address: ENOLÓGICA OLEANA C.B. c/Ecoparque 42 – 46320 Sinarcas – VALENCIA

Phone: +34 616 26 30 29

Email: vinos@marsilea.es

Confidentiality

All information and documentation used during the contracting, development and execution of the services governing the relationship between ENOLÓGICA OLEANA C.B. and the Customer is confidential.

All information received from the customer (images, emails, texts, access data such as usernames and passwords) will be treated confidentially. Transfer to third parties is strictly prohibited.

Information will not be considered confidential if it is disclosed by agreement between the Parties, if it becomes public for the same reason, if it must be revealed by law or by a court decision, or if it is obtained by a third party not bound by confidentiality. Both parties undertake to comply with the duty of confidentiality indefinitely.

More information about privacy: see our Privacy Policy y Data Protection Policy

For complete information about your rights and the data protection policy we apply to this website and to all our services, we recommend visiting the Privacy Policy and Cookie Policy.